Six months ago, with the potential impact from Brexit, COVID-19, and the US Presidency changes, you would have been brave predicting the future of any market. However, with growing certainty around the outcomes on these and other factors, the start…
Read More
The phrase “survival of the fittest” originated from Darwin’sevolutionary theory, describing the mechanism by which natural selection occurs. In business, the same principles apply; fast moving markets, new trends, new methods of customer engagement, new emerging technologies, all favour organisations…
Read More
Just before lockdown I attended an excellent event in Holland where the presentations from Dutch speakers were translated and broadcast through headsets in real time (by some very adept linguists) into several other languages for the benefit of those, like…
Read More
With COVID-19, it might be easy to miss the second anniversary of the GDPR on Monday 25 May. But GDPR is still highly relevant, especially here in the UK, as it relates to the use of mobile apps to support…
Read More
It was 1970 when Simon and Garfunkel released their recording ‘Keep the Customer Satisfied’ on the record-breaking album Bridge Over Troubled Water. The idea of customer satisfaction in those days was met through a smile and the prompt service from…
Read More